Terms of Service

1. Introduction

1.1 Agreement

By utilising our Services (encompassing TurnAroundKids website or Application(s)) you hereby agree to be bound by all the terms outlined herein. Your utilisation of our Service is also governed by our Privacy Policy, which outlines the procedures for collecting, utilising, sharing, and safeguarding your personal information. By clicking "Login," "Get Started," or similar prompts, registering, accessing, or engaging with our services, you are acknowledging your consent to establish a legally binding agreement with Turn Around Kids Group Pty. Ltd. If you do not concur with this agreement ("Agreement"), refrain from clicking "Login," "Get Started," or similar prompts, and abstain from accessing or employing any of our Services. Should you wish to terminate this agreement, you can do so at any time by closing your account and discontinuing use of our Services. It is important to note that payments are nonrefundable, and any consideration of refunds or credits for partially utilised periods will be at our discretion. This agreement is forged with Turn Around Group Pty Ltd, also denoted as "Turn Around Kids,", “TurnAroundKids”, "we," and "us."This agreement extends to both Account Administrators and Members.

1.2 Provision of Services

This agreement encompasses companyx.co, the Turn Around Kids Group Pty. Ltd. app, and other associated Turn Around Kids Group Pty. Ltd. platforms, applications, correspondences, and supplementary services that explicitly fall under this agreement ("Services"). This inclusivity pertains to the aggregation and utilization of data for these Services, encompassing external marketing endeavors. Individuals who have registered for our Services are classified as "Account Administrators," while team members who have been invited to join a family team are denoted as "Account Members."

1.3 Responsibilities of Account Administrators and Members

Upon registering or logging into the Turn Around Kids Group Pty. Ltd. Services, you assume the role of an Account Administrator. Account Administrators hold the prerogative to extend access to their accounts to external parties or guests ("Account Members"). It is the responsibility of Account Administrators to oversee the actions taken by their designated Account Members. At any given point, Account Administrators retain the authority to retract and delete access granted to Account Members.

1.4 Modifications

We retain the right to make amendments to this agreement and our Privacy Policy periodically. In instances where significant modifications are implemented, we will notify you through our Services or other appropriate means, affording you the opportunity to review these changes before they take effect. It is agreed that alterations will not apply retroactively. Should you disagree with any revisions, you possess the option to close your account. Continued utilisation of our Services subsequent to the publication or distribution of notifications regarding changes to these terms signifies your consent to the updated terms, effective as of their designated date.

2. Responsibilities

2.1 Qualification for Services

To access and utilise the Services, you hereby assure that:

Turn Around Kids Group Pty. Ltd. retains the right to restrict, suspend, or terminate your account if you violate this Agreement, infringe upon applicable law, or misuse the Services (for instance, by contravening any associated policies).

2.2 Your Account

Account Administrators and Account Members each qualify as account holders. You agree to:

  1. Safeguard your authentication credentials and code from sharing.
  2. Refrain from transferring any aspect of your account.
  3. Adhere to legal obligations.

You bear responsibility for all activities conducted through your account, unless you opt to close it or report any misuse.

While your account is inherently yours, in scenarios where the Services were procured for your use by another party, said party holds the prerogative to regulate access to and receive reports concerning your utilisation of the said paid Service. Notwithstanding, they do not possess rights over your personal account.

2.3 Communication and Notifications

You hereby consent to our delivery of notifications and messages through the following means:

  1. Within the Application or Service.
  2. Adhere to legal obligations.

You pledge to keep your contact information updated. It is recommended to review your settings to manage and limit the extent of messages you receive from us.

3. Entitlements

3.1 Availability of Services

We retain the authority to make alterations or cease any Service or modify program or subscription prices, with prior notice provided in a reasonable manner. You acknowledge that any misuse of the Services is beyond our responsibility.

3.2 Intellectual Property Rights

The copyright to all content on this application including code, graphics, images, layouts, text, video programs and resources belongs to us or we have a license to use those materials. You are not permitted to copy, reverse engineer, disseminate, change or adapt any part of the TurnAroundKids application or website. All trademarks, brands and logos generally identified either with the symbols ©, TM or ® which are used on this application are either owned by us or we have a license to use them. Your access to our application does not license you to use those marks in any commercial way without our prior written permission

3.3 Automated Processing

We use the information and data that you provide and that we have about Members to provide personalised summaries, insights, tips, recommendations and programs. For example, we use data and information about your child’s age to generate insights, tips programs and activities. Keeping your profile accurate and up to date helps us to make these recommendations more accurate and relevant.

4. Limitations of Service

The TurnAroundKids app operates as a wellness and parenting platform, and it's not intended to replace clinical services or therapy. We strongly recommend that if you're facing significant concerns about your child's well-being or behaviour (which may encompass multiple issues), you reach out to your GP or a mental health professional for guidance. The app isn't a treatment or therapy substitute; rather, it's geared towards offering parenting solutions for common behavioral and sleep challenges.

Turn Around Kids Group Pty.. Ltd. cannot guarantee that we will "treat" or resolve any underlying difficulties. TurnAroundKids is not an assessment or diagnostic service. We do not operate as an emergency service, and we do not provide access for 1:1 support to speak with a professional. Therefore, individuals are required to take the necessary action themselves should they be at risk of harm. Turn Around Kids Group Pty. Ltd. reserves the right to discontinue service if we believe that we are not deemed an appropriate service (e.g., in the case of complex situations), or in such cases that the rights and responsibilities of clinicians/clients are not met.

5. Fees for Service

TurnAroundKids provides the option to access free advice, tips, and feedback on your child's functioning by logging simple data related to their sleep, mood, and behavior. Once a program is generated, you have the option to purchase it for a one-off payment. The cost varies between $39.99 to $49.99, depending on the length of the program. This fee covers the entire program, which includes videos for both parents and children spanning over a week. Additionally, you'll have access to downloadable resources to amplify the effectiveness of the program.

6. Disclaimer and Limit of Liability

6.1 Disclaimers

Whilst we have taken all due care in developing the algorithms, content and other information in the application, we do not provide any warranty either express or implied including without limitation warranties of fitness for a particular purpose, or prevention of harm..To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

6.2 Limitation of Warranties

By using this application you understand and agree that all information we provide is “as is” and “as available”. This means that we do not represent or warrant to you that:
The use of the application will meet you or your child's needs or requirements, the use of the application will be uninterrupted, secure or free from errors; or The information in the application will be accurate or reliable.

6.3 Limitation of Liability

By accessing this application, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of the application and its content.

We will not be liable for any direct, indirect, incidental, or consequential loss or damage which may be suffered or incurred by you or your child as a result of the use of this application and its content.

7. Termination

We can each end this Contract, but some rights and obligations survive. Both you and Turn Around Kids Group Pty. Ltd. may terminate this Contract at any time with notice to the other. On termination, you lose the right to access or use the Services. The following shall survive termination:

8. Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of NSW, Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in NSW Australia and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from this terms of service and the remaining provisions will remain in full force and effect.