FAQs

About the App

What is TurnAroundKids (TAK)?

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Turn Around Kids (TAK) offers personalised, science-backed solutions to help families turn around common child sleep, behavior or mood challenges. Developed by Harvard trained, Clinical Psychologist, Dr. Simonne Cohen, this app empowers parents to implement parent led therapy with expert-led tools and strategies.

The ultimate goal of TurnAroundKids is to provide families with the tools they need to transform challenging behaviours and create a more harmonious family environment.

How do I get started with TurnAroundKids?

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Getting started with TAK is a breeze! Simply sign up, log areas of concern in the categories of sleep, behaviour and mood, and we're off to the races. Our AI powered algorithms then generate progroms tailored precisely to your family's needs. No more generic solutions – this is all about you and your little one. Get ready to bid farewell to those parenting headaches and welcome a more seamless journey ahead!

How does TurnAroundKids work?

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As a parent, you sign in and log the areas of concerns you're dealing with – it could be your child's sleep routines, mood fluctuations, or behaviour issues. Tailored programs custom-fit for you and your little one are generated instantly. Think of these programs as your personalised toolkit, strategically crafted to address your specific challenges. In essence, TAK is geared towards resolving those persistent issues and providing effective solutions that align perfectly.

How much time do I need to invest to notice improvements in my child's behaviour?

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Not much at all! The videos and programs in the app are intentionally designed to be brief, actionable, and easily digestible over the span of a week. It's kind of like fitting in a quick workout each day – with this app, you'll spend about 5-10 minutes watching videos, both on your own and with your child. After that, you follow up with the suggested activities. Trust us, this is a minor time commitment for fostering positive changes in behaviour!

Who can benefit from using TurnAroundKids?

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TurnAroundKids is a valuable resource for parents with children aged 5-12 years, who are navigating sleep problems, mood fluctuations, or behaviour issues. If you're in search of immediate advice, handy tips, and actionable strategies that you can implement right away, this app is designed with you in mind.

What if my child's age doesn't fit within TAK's guidelines?

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If your child's age falls outside the current TAK guidelines, don't worry – we're on it! We're actively working to expand the age range that TurnAroundKids covers. So hang in there, and we'll have you covered soon!

Who should avoid using TurnAroundKids?

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TurnAroundKids isn't the best fit for children dealing with intricate mental health requirements, including those who might be at risk or who have been recommended to see a Clinical Psychologist. While the app aims to enhance mental health and well-being, it's not a replacement for the expertise of a mental health professional. If your child requires specialised care, it's essential to seek guidance from a qualified professional.

Does the app cater to children with diagnoses?

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Absolutely, the app's strategies, techniques, and advice are crafted to support children of all abilities and needs, including those with diagnoses. Our aim is to provide effective assistance that's inclusive and adaptable to various situations.

What sets TAK apart from other mental health apps?

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TAK stands out because it's crafted by Dr Simonne Cohen, a Clinical Psychologist with a PhD specialising in child sleep and pychology. Dr Simonne's proprietary and personally delivered programs include evidence-based strategies and techniques specifically tailored to address areas of concern. The app takes the uncertainty out of parenting by identifying problem spots and delivering personalised programs aimed at tackling those issues head-on. Unlike many other apps, TurnAroundKids offers a unique combination of parent and child videos, creating a comprehensive family-engagement experience. With interactive activities and engaging resources, the whole family gets involved in the process, making the journey enjoyable and effective.

What's included in the TAK app?

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When you dive into TAK, you'll find a dashboard offering complimentary tips, advice, and insights into your child's functioning. On top of that, TAK brings you personalised programs tailored to your needs. These programs come complete with parent and child videos, all geared towards addressing specific problem areas. Oh, and we've got you covered with all the necessary resources to put those programs into action. It's a comprehensive package designed to make a real difference!

What is the price for each TAK program?

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TAK provides the option to access free advice, tips, and feedback on your child's functioning by logging simple data related to their sleep, mood, and behaviour. Once a program is generated, you have the option to purchase it for a one-off payment. The cost varies between $9.99 to $49.99, depending on the length of the program. This fee covers the entire program, which includes videos for both parents and children generally spanning over a week or two. Additionally, you'll have access to downloadable resources to amplify the effectiveness of the program.

What countries is TurnAroundKids available in?

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At the moment, TurnAroundKids is available on the Apple App Store and Google Play in select countries which are: Australia, New Zealand, Israel and South Africa. But guess what? We're not stopping there! We're actively working on expanding the app's availability in many other countries. Please subscribe to our social media channels or sign up for our mailing list to be updated on our progress!

What if I have multiple children in my home?

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We're on it! TurnAroundKids is actively working to introduce this as an additional feature. However, as of now, the app is set up to accommodate one child per household. Stay tuned for updates – we're committed to enhancing the app's capabilities for families with multiple children.

How effective is the app and when will I start seeing its benefits?

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Rest assured, the programs within this app are curated by a highly qualified Child Clinical Psychologist with a PhD. These programs are rooted in gold standard evidence-based practices for addressing common behavioural challenges in children. While the app isn't a replacement for one-on-one therapy, it does offer expert advice and guidance based on clinically proven methods. This means that the strategies provided in the app are effective in clinical settings and are expected to bring about behavioural change when followed consistently.

Typically, you should start noticing benefits after diligently completing the programs, which are designed to span around one week. While the app is still relatively new, and we can't guarantee outcomes, if you stick to the recommendations and consistently engage with the programs, we're optimistic about the potential for positive behavioural changes. It's worth noting that Turn Around Kids has plans to conduct clinical studies in the future to provide more concrete evidence of the app's effectiveness.

Does the app replace the need to see a Psychologist?

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The app operates as a wellness and parenting platform, and it's not intended to replace clinical services or therapy. We strongly recommend that if you're facing significant concerns about your child's well-being or behaviour (which may encompass multiple issues), you reach out to your GP or a mental health professional for guidance. The app isn't a treatment or therapy substitute; rather, it's geared towards offering parenting solutions for common behavioural and sleep challenges.

Is the app covered by Medicare or NDIS?

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The app doesn't fall under the category of a therapeutic service eligible for Medicare coverage. While some NDIS plans might consider covering the app's cost under the Capacity Building category, it's important to note that we're not registered with NDIS. We recommend that families reach out to their individual NDIS providers to discuss the possibility of including the app in their plans. Please consult with your NDIS provider to explore this further.

How do I request a refund if I am not satisified with a paid program?

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We offer a money back guarantee if your not satisfied with our programs. Refunds are processed through the Apple App Store or Google Play Store as per their policies. You can otherwise reach out to our team at support@turnaroundkids.co with any concerns you have have.

Please see the links below for more information:

Apple App Store refund policy: https://support.apple.com/en-au/HT204084


Google Play Store refund policy:
https://shorturl.at/QUY91

Using the App

How do I get a program for my child's issue?

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Getting a program for your child's issue is a breeze. You simply log an area of concern within the categories of sleep, behaviour or mood and our app will automatically generate a program tailored to address the specific problem area you're facing. It's as easy as that!

Please note, only the free introductory mood program is available under the Mood category at this stage. We are working hard to make the rest of the specialised mood programs available in a future app version.

I already have a handle on my child's issue, do I still need to log areas of concern to generate programs?

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You got it, but rest assured logging areas of concern is really quick and simple! In cases where multiple areas of concern are pinpointed, the delivered programs are listed in order of priority.

Should I complete a free introductory program first before starting a specialised paid program?

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Yes, we recommend completing a free introductory program first. It a mini version of a specialised, paid program and provides a solid foundation, introduces core strategies, and helps you and your child get familiar with the approach before diving into a specialised paid program

What if the current areas of concern listed in the Home screen are no longer relevant?

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If your child’s logged areas of concern are no longer relevant, you can easily update them in the app. Simply review and adjust the concerns to reflect your child’s current area of concerns and there is an option to report there is no concerns as well! Please note, we expect you to complete a program before a current area of concern can be cleared.

Can multiple child carers access the account linked to my child?

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Currently, it's not possible to include and connect more than one caregiver to your TAK family account. However, we're actively working on adding this feature. Stay tuned for updates, and we'll make sure to keep you posted. As soon as we have a timeline for this change, we'll update these FAQs to reflect the new functionality. Your feedback matters, and we're committed to making TAK even more family-friendly!

Privacy and Security

Will my credit card be stored in the app?

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Your credit card information won't be stored within the app. When it comes to payments for the programs, the app relies on In-App Purchases, which are managed by the iOS App Store for Apple devices and Google Play for Android devices. Your payment information will be handled securely by these platforms. Your peace of mind is our priority!

Is the data I provide in TAK kept secure?

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Absolutely. At TurnAroundKids, safeguarding your data and ensuring user privacy are our top priorities. We adhere to industry-leading practices to maintain the security and reliability of our systems.Rest assured, any personal information about you or your child is stored in a secure element or data store within the device itself. Data that's sent to our servers is encrypted during transmission, and all information stored in our cloud databases is encrypted at rest. We also make regular backups to enhance data security. Your trust matters to us!

Is the data I provide in TAK kept private?

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Absolutely. We take data privacy very seriously at TurnAroundKids. We are committed to ensuring that your information, as well as details about your child, remain confidential. We will never ever share this information with any third party without your explicit consent. For more in-depth information, take a look at our Privacy Policy. Your trust means the world to us!

Technical Support

Can I use the app offline?

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Currently, the app's algorithms responsible for generating and delivering program content is hosted on cloud server infrastructure. This means that an internet connection is required to generate a program. However, we're actively working on introducing more offline support features in future app versions. Keep an eye out for updates and improvements in the pipeline!

What devices does TurnAroundKids support?

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You're in luck! Our app plays nice with a variety of devices. It's compatible with both iOS and Android-based mobile devices and tablets. Here's the scoop on the minimum OS versions:
- Android 4.4 and beyond
- iPhones running iOS 11 and beyond

Ready to dive in? You can snag TurnAroundKids from the App Store for iOS devices and Google Play stores for Android devices. Let the parenting journey begin!

Encountered a glitch or technical hiccup?

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No worries – we're here to help! Simply utilize the "Contact Support" function within the app. Alternatively, you can shoot an email to our diligent support team. We're on standby to assist you with any issues you come across!

How do I request deletion of my account (including all associated data) ?

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All account deletion requests are currently manually processed. You can either reach out to our team at support@turnaroundkids.co or request account deletion via the app.

To request account deletion via the app please do the following:

1) Navigate to the "Settings" tab in the app
2) Under the "Account" section, tap "My Profile"
3) In the "My Profile" screen, tap the "Delete Account" button near the bottom of the screen, which will take you to the "Delete Account" screen
4) In the "Delete Account" screen, tap the button called "Yes - proceed with account deletion"
5) The app will submit an account deletion request which will be manually processed by our team within 1 week

Still have questions? Contact our team.