Privacy Policy

A. What information we collect

TurnAroundKids (operated by Turn Around Kids Group Pty Ltd) collects information from User Account holders and Child Data. This information may include Personally Identifiable Information (PII), which refers to details that can identify an individual child or User. Turn Around Kids Group Pty Ltd adheres to relevant laws, regulations, industry norms, and contractual obligations related to protecting PII.

The information is provided by Users who have created accounts, either through a complimentary offer or by purchasing a program or subscription. By doing so, Users agree to utilise the Services. Alternatively, Authorised Carers, authorised by Users, can access the Member's family account for a duration determined solely by the Account holder's discretion.

User Data comprises specific details that can be employed for User identification. This information is essential for accessing the Services, whether through a complimentary arrangement or a paid program or subscription. We only collect personal data necessary to provide our services and enhance your experience.

There are two categories of personally identifiable User Data:

  1. Users, including Primary Account Administrators, Secondary Account Administrators, or Account Members:
    • Email
    • First Name
    ‍‍
  2. Child records:
    • First Name
    • Age

B. Legal Basis for Processing Data

Turn Around Kids Group Pty Ltd processes data under the following legal bases:

1. Consent: When you sign up and create an account, you consent to data collection and processing
2. Contractual Necessity: Data is processed to fufill our obligations under our Terms of Service
3. Legitimate Intererest: To improve our services, analyse usage and communicate service updates

C. how we safeguard and ensure the security of user information

To protect Data from unauthorised access, disclosure, or modification, we employ technical, administrative, and physical measures. Depending on applicable law, you might have the right to restrict or object to the processing of your personal information or exercise a right to data portability.

We have introduced sensible precautions to prevent the loss, misuse, and unauthorised manipulation of Personal Data obtained or gathered through the TurnAroundKids application. In the context of Personal Data gathered via the application, we utilise Secure Socket Layer Technology (SSL) to encrypt or scramble the information during transmission, and data remains encrypted when at rest.

Specifically: Data Storage and Security: All Personal Data is housed within secure data centers. These facilities are subject to ongoing monitoring and annual audits.

Information Disclosures: The utilisation and sharing of Personal Data adhere to relevant laws designed to safeguard such information. Access to Personal Data is limited to authorised personnel, including Turn Around Kids Group Pty Ltd employees and subcontractors. The authorisation of these individuals is regularly reviewed and confirmed by a cross-functional working group, which includes the Chief Technology Officer.

Access to Personal Data is granted solely to those individuals who require it to execute the tasks essential for the creation and delivery of our content, programs, and other services.

Responsibility: All employees and subcontractors of Turn Around Kids Group Pty Ltd are accountable for the security and privacy of the Personal Data we maintain. This policy encompasses all computing systems, networks, business processes, and the oral transmission of information.

D. How we utilise the collected information

Limited to Authorised Objectives: The information we gather is exclusively employed for research and development purposes, or for directly relevant support and/or marketing endeavors linked to the App.

Usage of Personal Data: The Personal Data furnished will be utilised to generate and uphold an account within the TurnAroundKids platform. Furthermore, we might utilise Personal Data for marketing the service or proposing supplementary associated services to our Users. Personal Data will also be employed to inform Users about application updates, service enhancements, and for communication purposes when additional information is required.

In scenarios where circumstances necessitate the processing of your personal data for a purpose different from the initial collection intent, we will furnish you with information about the new processing purpose and other pertinent details before engaging in the processing of your personal data for that novel purpose.

E. When and how we share information

All personal information gathered by the TurnAroundKids platform will remain confidential and secure except where:

  1. It is subpoenaed by a court,
  2. Failure to disclose the information would place you or another person at serious and imminent risk; or
  3. Your prior approval has been obtained to a) provide a written report to another professional or agency, eg. a GP or a lawyer; or b) discuss the material with another person, eg. a parent or employer; or if disclosure is otherwise required or authorised by law.

F. Analytics

Data Collection: We may collaborate with third parties who gather information regarding your usage of our website and applications for purposes unrelated to advertising. For instance, TurnAroundKids could employ tools such as Google Analytics or similar solutions to enhance Site performance and facilitate other analytical functions. For additional insights into how Google Analytics gathers and utilises data during your interaction with our Site, please visit https://www.google.com/policies/privacy/partners/. If you wish to opt out of Google Analytics, please go to https://tools.google.com/dlpage/gaoptout/.

G. Data sharing

Turn Around Kids Group Pty Ltd unequivocally refrains from sharing, selling, or leasing any data accumulated through our website or applications under any circumstance.

H. Your privacy rights


You retain the following rights:

I. Data retention

We will exclusively process and store your information for the period required to accomplish the storage objective or as sanctioned by law.

J. Data collection from children

Our Services are not meant for use by individuals under 16 years of age. We respect the privacy of children online. The TurnAroundKids Application and Services are targeted towards mental health professionals, schools, teachers, parents, and legal guardians. They are not intended for individuals below the age of 16.

K. user data correction

Users have the ability to manage and modify the data they provide to us. Personal Data can be rectified or changed through the Application's Settings. For assistance with modifying Personal Data, you can reach out to our support team at support@turnaroundkids.co.

L. links to external sites

Our website or application(s) might contain links to external websites or resources. We are not responsible for the privacy practices or content of such websites or resources. Users should refer to those platforms for information about their data protection practices.

M. data tracking

The anonymous data we collect is used to administer our Application and Site, enhance our services, comprehend Application and Site usage patterns, identify popular Application or Site sections, and analyse trends.

N. changes to privacy policy

Turn Around Kids Group Pty Ltd may revise or update this Privacy Policy occasionally. We encourage periodic reviews of this page. In the event of substantial modifications, such as the altered utilisation of personal data, we will offer Users at least 30 days' notice for evaluating the new practice.

O. Disclaimer of liability

The information presented here encompasses Turn Around Kids Group Pty Ltd embraced privacy policy and operational approaches for the Site. From a legal perspective, it should not be interpreted as constituting a contractual commitment. Turn Around Kids Group Pty Ltd maintains the authority to revise this policy as stipulated in Section M above. Such revisions will take effect following a 30-day prior notice, as detailed in Section M. Turn Around Kids Group Pty Ltd, along with its affiliates, staff, or representatives, cannot be held accountable for any inappropriate or inaccurate utilisation of the information delineated within the Application or Site. Furthermore, they disclaim any responsibility for the utilisation of this information by any individual.

User Data comprises specific details that can be employed for User identification. This information is essential for accessing the Services, whether through a complimentary arrangement or a paid program or subscription. There are two categories of personally identifiable User Data: